Adzera Fashions
1. Who is Adzera Fashion?
Adzera Fashion is a leading fashion retailer. Our registered office is located at 22/5, West KK Nagar, Chennai-78. We specialize in offering a wide range of lifestyle, fashion, and ethnic wear for women, girls, and boys through our online platforms adzerafashions.com and mobile applications.
2. What is this Shipping Policy?
Our Shipping Policy outlines our approach to ensuring timely and efficient delivery of the products purchased on our platforms. We strive to meet the highest standards and make every effort to deliver products promptly.
3. Terms of Shipping:
3.1. Adzera Fashion collaborates with third-party logistic service providers (“Logistic Partners”) to facilitate product delivery. Users will be informed about the Logistic Partner responsible for their delivery upon the handover of the products.
3.2. Currently, our delivery services cover specific areas in India. Users can check the delivery availability in their areas by entering the pin code during the order placement.
3.3. Users are responsible for providing accurate shipping information, including landmarks, to ensure successful product delivery. Failure to provide correct details absolves Adzera Fashion of any liability for non-delivery.
3.4. Delivery attempts are limited to three. If a User remains unavailable after three attempts, Adzera Fashion reserves the right to cancel the order. While we aim for timely delivery, delays may occur due to factors beyond our control, such as weather conditions or logistical issues.
3.5. Adzera Fashion takes measures to ensure ethical conduct by delivery executives. However, any behavioral issues between Users and delivery personnel must be resolved independently by the User.
3.6. After successful order placement, Users receive a unique tracking identity number to monitor delivery status through the Platforms or Logistic Partner’s website.
3.7. Shipping charges may apply to orders below a specified value or those paid via cash on delivery. These charges are non-refundable unless the product has a defect at the time of delivery.
3.8. Return and exchange processes are facilitated by Adzera Fashion’s reverse-logistics partners or delivery executives. Detailed instructions are available in our Return and Refund Policy.
3.9. Cash on delivery availability depends on the courier partner’s ability to accept cash at delivery. Check CoD availability by entering your pin code on the product page.
3.10. No hidden charges on Adzera Fashion. List prices are final. Delivery charges, if any, are extra based on the seller’s policy.
4. Grievance Redressal:
For any concerns related to the Shipping Policy, Users may contact the grievance officer at support@adzerafashion.com